1. WHAT ARE MY SHIPPING CHARGES?
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of RM150.
2. WHAT IS THE DELIVERY TIME?
Your order will be processed up to 3 business days to be ready for delivery. For East Malaysia, the delivery time will be 2- 5 business days after the order leaves our distribution center. For West Malaysia, the delivery time will be 1-3 business days after the order leaves our distribution center.
For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days.
Delivery Rules and Restrictions
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.
3. HOW DO I TRACK MY ORDER OR DELIVERY STATUS?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
4. WHY IS MY ORDER LATE?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
- Your order was placed during a local public holiday.
- There were unpredictable circumstances beyond our control.
5. WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.
6. WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
If you cannot find the answer to your question here, we recommend you to contact us via:
1) Live Chat:
Look out for this icon on the bottom right of your screen.
*Available only when our customer service agents are not currently attending to other customers
2) Call at:04-380 5722
Our advisors will be happy to assist you.